Privacy Policy

1. Introduction

Welcome to lowincomegrant.co.uk We take your privacy seriously. This Privacy Policy explains how Low Income Grant collects, uses, stores, and protects your personal data when you use our Website or apply for grants through us.

2. Who We Are

  • Organisation name: Low Income Grant

  • Registered address: London

  • Contact: info@lowincomegrant.co.uk

3. What Personal Data We Collect

We may collect the following personal data:

  • Information you provide us directly: name, address, email, phone number, financial / income / benefit information, employment status, supporting documents.

  • Technical data: IP address, browser type, device information, operating system, referrer URL, pages you view, time stamps.

4. Why We Collect Your Data (Purposes) & Legal Basis

We use your personal data for:

  • Processing grant applications: to assess eligibility and communicate with you.

  • Communications: sending updates, newsletters, and responses to inquiries (based on your consent or our legitimate interest).

  • Administration and record-keeping: maintaining our records, meeting legal and regulatory obligations.

  • Website analytics and improvements: understanding how users use our website and making enhancements (legitimate interest).

  • Compliance: complying with legal or regulatory obligations.

5. Sharing Your Data

We may share your personal data with:

  • Service providers / data processors: third parties who help us run our Website (e.g., CRM, hosting, email services).

  • Regulatory bodies / funders: as required for auditing, reporting, or compliance.

  • Legal or safeguarding authorities, if required by law or to protect vital interests.
    We do not sell your personal data to third parties for their independent marketing.

6. Cookies and Tracking

  • Our Website uses cookies and similar technologies.

  • We inform you about the cookies we use and their purpose, and we obtain your consent for non-essential cookies.

  • You can manage your cookie preferences via our cookie banner / settings.

  • Essential cookies (required for site functionality) do not require your consent; non-essential cookies (e.g., analytics) do.

7. Data Retention

  • We will retain your application and contact data for as long as reasonably necessary to fulfil the purpose for which it was collected, and for any required audit / legal / regulatory periods.

  • Analytics data may be retained in aggregated or pseudonymised form.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure transmission via SSL / TLS (HTTPS).

  • Access controls (only authorised staff access personal data).

  • Encryption of data where appropriate.

  • Regular reviews of our security practices.

9. Your Rights

Under UK data protection law, you have the following rights:

  • Right to access: ask to see the personal data we hold about you.

  • Right to rectification: correct any inaccurate or incomplete data.

  • Right to erasure: in certain circumstances, request deletion of your data.

  • Right to restriction: restrict processing in certain cases.

  • Right to object: for processing based on legitimate interest, you may object.

  • Right to withdraw consent: you may withdraw consent at any time (without affecting prior lawfulness).

  • Right to complain: you can lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).

10. Transferring Data

If we transfer your data outside the UK (or to third parties in other countries), we will ensure appropriate safeguards are in place (e.g., standard contractual clauses or other lawful mechanisms).

11. Children

If our services are used by or directed toward minors, we will ensure parental / guardian consent where required. (Adjust as applicable.)

12. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please check their privacy policies before providing them with your data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the “Last updated” date. We encourage you to check this policy periodically.

14. Contact Us

If you have any questions about this policy or our personal data practices, please contact us: